Intro

Thanks for landing on my page. I will try to keep this introduction as short as possible. My name is Sujal Patel, if you haven't checked out the About section, I am a 23-year engineer at Collabera Holdings. At Collabera, I oversee all Apple products at the company as well as aid with the support of C-Level and E-Level executives daily. Check out my awesome work. for more details.

As a young graduate of Class of 2021 who is starting out their career, my eventual goal is to become a Product Manager. I love helping people and educating about cool ideas or solution to basic problems. I live by the motto "Technology should work with you, not against you" everyday to ensure everyone can do their work efficiently and precisely. In the meantime, I take it one day at a time, learning, and experimenting without giving up.

Work

Collabera
January 2021 - Present


IT Executive Support Engineer (macOS)

  • Supported total 20 C-Level and E-Level executives on the US and India.
  • Created a standardized assets plan for all executives, ranging from Monitors, Computers, Dock, and other accessories as well as an emergency fall back system.
  • Supported and trained each Executive on basic macOS troubleshooting and improved security habits such as not limited to Microsoft MFA with Authentication App Approval, VPN Support, and other various issues.
  • Built an In-House Wiki using Notion on each executive office technologies, laptop information, contact information, and custom guides tailored for each executive.

  • Junior Apple Engineer

  • Responsible for all Apple Products ranging from iPads, MacBook(s), and Apple TV(s).
  • Created 20+ Documentation Protocols on teaching team members on how to repair Apple Products ranging from black screen plague, Wi-fi issues, slow performance, and Data Recovery.
  • Established JAMF as our primary MDM management and inventory management.
  • Managed JAMF Pro, JAMF Connect and JAMF Protect instances all at once.
  • Automated Device enrollment. Built custom policies and configuration settings to enhance the automation process such as creating accounts using our Azure email credentials or implementing a third-party extension Nudge to enforce update policies for each division and company.
  • Established Self Service as the main Application on macOS to avoid level 1 tickets such as printer installs, reset password links and application installs.
  • Deployed over 30+ Apple TV(s) across the US offices for our Digital Signage Player using DEP.
  • Collabera Projects:
    Nighthawk
    Problem: Current imaging system was too slow and unreliable. Each image took approximately 90minutes per laptop. Goal: Find a better and faster alternative to deploy laptops at a faster rate. Solution: Founded a software called Macrium Reflect, a disk clone software that utilizes ThunderBolt 3 or 4 to image drives. The idea behind is, create local images on a Lenovo Carbon that has Thunderbolt capabilities and store the file on the laptop’s local drive. Restore the drive when the time comes by cloning a connected drive via an M.2. Enclosure or SATA Cable to USB C to formate a drive. Each drive ranges from 3 minutes to 10 minutes to image (depends on what drives you are writing to). This saves us approximately 1 hour per laptop on the onboarding process of a new hire. After successful teaching and learning amongst all peers, I have called the project and Laptop - Nighthawk.


    Horizon Worlds
    Built and deployed Horizon Rooms for our CEO to create Metaverse meetings using the Oculus 2.


    Meta Portals
    Deployed over 15 Metal Portal to C-Level and E-Level executives for Zoom, Teams and Webex calls for their office.

    Skills Learned: Jamf, macOS, Basic Bash Scripting, Terminal Commands

    About

    Rutgers University School of Arts and Sciences
    Bachelor of Science in Computer Science
    Graduated May 2021
    Deans List (Fall of 2018), (Spring of 2019), (Fall & Spring of 2020)

    Certifications:
    Google IT Support by Coursera
    JAMF Certified Associate by JAMF

    Northworthy Skills:
    Microsoft Office: Deploying and Managing O365. Basic Excel Functions, Outlook Rules and Sigantures
    Microsoft Active Directory: Password Reset, Lockouts, Disable, and Change Description

    Projects:
    Never Again: Party Game (iOS App)
    Founder & Primary Developer • May, 2020 — June, 2020
    Developed an interactive card game using Xcode and Swift that dynamically changes via various card packs. Engineered a game strategy that is based upon a user’s life experience that may or may not have happened. Designed the game the game with a simple UI that follows a minimalistic approach using graphic design knowledge from past experience.

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