Intro

  • Ah, so you've landed on my personal page—whether by accident or by design, I’m just glad you're here.
  • After much deliberation, I finally decided to give my website a makeover. Sure, I could have spent those hours on something more *useful* (like learning how to bake sourdough bread), but instead, I chose to make this little corner of the internet a bit more *me*.
  • Now, you might be asking yourself, “Who exactly am I reading about?” Well, here’s the good news: I’m a human. You can breathe easy now. But more specifically, I’m Sujal Patel, the creator, curator, and occasional comedian behind this site.
  • You might be wondering why I decided to create this page in the first place. After all, I’ve had a personal website for a while—mainly as a digital version of my resume. But, as I’ve learned over the years, there’s so much more to a person than a list of job titles and fancy bullet points.
  • Since graduating, I’ve learned a ton in my career—lessons I’d love to share with anyone stepping into the world of IT. This website is my way of giving back, offering insights, advice, and maybe a little bit of inspiration for the next generation of tech enthusiasts. And, of course, it’s also a space where you can get to know *me*—not just as a professional, but as a person.
  • So whether you're here to learn, laugh, or just satisfy your curiosity, welcome. You've found your way to my corner of the web, and I’m excited to have you.
  • Check out my work experience

    • Work

    Collabera
    January 2021 - Present


    IT Executive Support Engineer (macOS)

  • Provided white-glove IT support for all U.S.-based C-Level executives, Presidents, VPs and executive assistants.
  • Migrated 90% of leadership team to MacBooks, with the remaining 10% standardized on Microsoft Surface devices.
  • Standardized executive asset kits including laptops, chargers, headphones, keyboards, mice, and backup stock.
  • Provided non-IT support, including vehicle troubleshooting and coordinating home AV installaions for executives including afer hours.
  • Documented procedures for Microso[ MFA, macOS Touch ID, password less authenPcaPon, VPN, and general troubleshooting.


    • Senior Apple Engineer

  • Scaled Apple device deployment to 600+ MacBooks, 40 Apple TVs, and 10 iPads across the organizaPon within 2 years.
  • Implemented Jamf as the organizaPon’s primary MDM platform from 2021 to 2024.
  • Enforced Apple security standards, including File Vault disk encryption, personal iCloud blocking, Jamf Patch Management, Jamf Protect antivirus and Mac Evaluation Utility.
  • Authored an internal Apple-in-Enterprise knowledge base on Microsoft SharePoint covering password lockouts, OS/software updates, and Jamf management.
  • Implemented automations such as Automated device enrollment (ADE), Jamf Connect / Platform SSO for Single Sign On as well as utilizing Jamf App Installers to deploy and update applications during onboarding.
  • Established formal Apple support structure including an Apple Account Manager, Senior Engineer, Apple Business Manager integration and Apple E-Commerce Portal for purchasing devices.
  • Enabled federated Managed Apple ID creation via Apple Business Manager, allowing Azure credential-based sign-ins.
  • Negotiated Jamf contract renewals, reducing annual licensing costs by up to 15%.
  • Standardized Apple hardware by promoting the MacBook Air as the default device across departments.
  • Led the migration of 600+ MacBooks from Jamf to Mosyle MDM in 2025, collaborating with Apple’s Senior Engineer to ensure zero user disruption.
  • Deployed tools like Superman (macOS update enforcement) and Escrow Buddy (File Vault key escrow) during the Mosyle transition.
  • Sole point of contact for all Apple-related support within the organization; managed 20+ weekly tickets including MacBook deployments, replacements, VPN troubleshooting, account lockouts, and mailbox access issues.
  • Onboarded a vendor Allwhere to help retrieve laptops from former employees and improved the recovery success rate to over 72%.

    • Proficient: macOS support, Jamf, Mosyle, Microsoft Intune (for macOS), Windows 11, Active Directory, Zendesk, Apple Business Manager, Apple E-commerce Portal, Audio Video Conferece: Teams and Zoom Rooms, Logitech and Neat Bars.

    About

    Rutgers University School of Arts and Sciences
    Bachelor of Science in Computer Science
    Graduated May 2021
    Deans List (Fall of 2018), (Spring of 2019), (Fall & Spring of 2020)

    Certifications:
    Google IT Support by Coursera
    JAMF Certified Associate by JAMF

    Northworthy Skills:
    Microsoft Office: Deploying and Managing O365. Basic Excel Functions, Outlook Rules and Sigantures
    Microsoft Active Directory: Password Reset, Lockouts, Disable, and Change Description

    Projects:
    Never Again: Party Game (iOS App)
    Founder & Primary Developer • May, 2020 — June, 2020
    Developed an interactive card game using Xcode and Swift that dynamically changes via various card packs. Engineered a game strategy that is based upon a user’s life experience that may or may not have happened. Designed the game the game with a simple UI that follows a minimalistic approach using graphic design knowledge from past experience.

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